Shipping

We ship to New Zealand addresses only at this time, sorry. The world can wait! (for now)

To keep the cost to you down as low as, our carrier of choice is NZ Post, and your friendly neighbourhood postie.

Ordered products will be shipped from The Wellington Black Tea Company within 24 hours of order. You should expect your order to arrive within 2-4 days from despatch. If you select tracked delivery we will advise you of your tracking number by email.

Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund. We'll also refund you and pay the return shipping costs if the return is a result of our mistake (you received an incorrect or defective product, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.